Learn today and get hired tomorrow
Outsourcing
Hardware
Software
ITSM Processes applied in ServiceNow
HR Questions
Internet connection and desire to land a job
This course will walk you through everything you would need as a Help Desk agent and by the end of it you will be confident to take on any junior interview.
Unlike other existing courses out there, this one has been carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.
Don’t believe me Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware and Software!
Speaking about the IT industry, it is growing at an alag pace and the need of IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession then this course is the solution for you and will help you land a job in no .
With or without experience, it’s definitely worth #trying because of the valuable content, a digital certification that will be issued upon completion, engaging instructor and many other advantages that you’ll discover while following the course.
Course Agenda:
Chapter I – Intro
Agenda
Meet the instructor
Outsourcing
A day in the life of a Help Desk agent
Chapter II – Tools
Hardware – Intro
Software – Active Directory, MS Exchange, MS Outlook, VPN, Remote tools, Workforce Management, ITSM Tools
Chapter III – ServiceNow + ITSM Processes applied in ServiceNow
Hands-On ServiceNow Instance
User Interface
Incident Management – Definition, Personas, Use Case(s), Diagram, Demonstration
Service Request Management- Definition, Personas, Use Case(s), Diagram, Demonstration
Knowledge Management- Definition, Personas, Use Case(s), Diagram, Demonstration
Service Level Management- Definition, Personas, Use Case(s), Diagram, Demonstration
Chapter IV – HR Ready
Walkthrough of Top HR questions + scenarios
Job Description
Salary negotiation technique
Role play
Join me onto this path and we can become Industry colleagues in no .
Anyone willing to get hired as a Help Desk agent
