Learn how to effectively manage Agentforce for an organization as you prepare for the Salesforce Certified Agentforce Specialist exam. Instructors Emily Call—who has helped 250,000+ professionals learn Salesforce—and Jeremy Call—a Salesforce director and architect—are your guides. They begin by discussing AI agents: their various types, configurations, and practical applications. Then, they detail the nuances of prompt engineering, including grounding methods used to optimize communications.
Emily and Jeremy also cover data libraries, search techniques, and retrieval augmented generation as they relate to Data Cloud for Agentforce. Plus, they explore the development lifecycle, including setting up testing environments and measuring AI performance metrics, and discuss multi-agent interoperability. This course is ideal for Salesforce developers, administrators, architects, or consultants eager to advance their AI knowledge and earn their certification.
This course was created by Emily and Jeremy Call. We are pleased to host this content in our library.
