Taylor Welch – Client Services and Retention Workshop

Client Services & Retention Workshop

• Part 1 – Introduction to Client Services: What It Is (And What It Isn’t)
• Part 2 – From Prospect to Advocate: Crafting a Memorable Client Journey
• Part 3 – Engineering Happiness: Creating An Exceptional Experience
• Part 4 – Balancing Heart & Data: Client Relationship Management
• Part 5 – Unlocking Loyalty: Client Retention Frameworks
• Part 6 – Mastering CS: Training & Development