AI was used to enhance the overall learning experience and instructional quality. The course incorporates the responsible and practical use of Artificial Intelligence (AI).
All course materials have been thoroughly reviewed, validated, and refined by a team of seasoned industry professionals holding globally recognized certifications, including:
- Certified Information Systems Auditor (CISA)
- Certified Information Security Manager (CISM)
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Associate (CCNA)
- Controls Objectives For Information and Related Technology ( COBIT)
Their expertise ensures that the content is technically accurate, aligned with industry best practices, and structured to provide a comprehensive, practical, and engaging learning experience. You can therefore proceed with confidence, knowing that the material reflects both professional standards and real-world application.
In this course, you will learn how organizations manage day-to-day IT operations and ensure business continuity in the face of disruptions. This domain focuses on evaluating whether IT services are reliable, well controlled, and capable of supporting ongoing business activities.
We will examine business continuity and disaster recovery planning, IT service management practices, operational controls, system monitoring, incident and problem management, and maintenance procedures. You will also explore database administration controls and end-user support processes to ensure data integrity, system availability, and effective service delivery.
By the end of this module, you will understand how auditors assess operational effectiveness, service reliability, and organizational resilience — equipping you for both the CISA examination and real-world audit responsibilities.
Participants are encouraged to actively engage throughout the course and seek clarification whenever necessary. If you have any questions, require additional explanations, or need further guidance on any topic covered, you are welcome to reach out through Udemy’s Q&A feature.
