Udemy – CX Agent Studio: Build Multimodal Customer Experience AI

Source

https://www.udemy.com/course/cx-agent-studio-build-multimodal-customer-experience-ai/

Category

Ai Courses

File Size

1.1 GB

Publisher

Amrutlal Ratilal

Updated

February 12, 2026

Description

CX Agent Studio is Google Cloud’s next-generation platform for building intelligent customer experience agents – and this is the most comprehensive course available to master it.

Why CX Agent Studio?

Traditional chatbot platforms are being replaced by agentic AI that can reason, plan, and execute complex tasks. CX Agent Studio, built on Google’s Agent Development Kit (ADK), brings this power to enterprises without requiring deep coding expertise. With native voice support, ultra-low latency, and AI-assisted building – you can create agents in days, not weeks

What Makes This Course Different:

Hands-On Labs: 5 comprehensive labs with 10+ hours of practice
Real Code: Python tools, MCP servers, callbacks – all provided
Production Focus: From building to deployment to monitoring
Latest Content: Updated for 2026 with newest features

What You’ll Build:

By course end, you’ll have created a complete, production-ready customer service agent with
Multi-agent architecture with specialized sub-agents
Native voice capabilities in 40+ languages
External integrations via MCP, OpenAPI, and connectors
Comprehensive evaluation suite with Quality Hill Climbing
Security guardrails and responsible AI controls
Deployments to web widget, telephony, and API
CX Agent Studio console and agent builder
Agent instructions and AI-assisted refinement
Python tools, OpenAPI, Data Store, and MCP integrations
Native audio and voice configuration
Golden and Scenario-based evaluations
Quality Hill Climbing with AI assistance
Variables, callbacks, and deterministic controls
Guardrails: Prompt Guard, blocklists, and safety levels
Web widget, Twilio, Five9, and API deployments
Human escalation and CCaaS integrations
Gemini Enterprise for Customer Experience