The ITIL V5 Foundation certification exam launched in February 2026. This course is designed to help learners understand the updated ITIL V5 framework, including its AI-native service management concepts, governance structures, and lifecycle model.
Across 88 lectures organized into 15 structured modules, you will build the knowledge, practical understanding, and exam preparation strategy needed to approach the ITIL V5 Foundation certification with confidence and apply the framework in real service management environments.
The course combines certification preparation with real-world examples so you can understand how ITIL concepts operate inside modern digital organizations.
What Makes This Course Different:
- A continuous enterprise case study (GlobalFinTech) runs throughout the course so you can see how ITIL concepts apply in a real organization.
- AI governance concepts are explained in context, including EU AI Act risk tiers, responsible AI principles, and governance frameworks relevant to modern service management environments.
- The course includes more than 60 downloadable resources such as framework reference guides, implementation templates, governance checklists, study tools, and practice materials.
- Role-play scenarios simulate real decision-making situations faced by service managers and transformation leaders.
- Quizzes and practice exams help you evaluate your understanding as you progress through the course.
What the ITIL V5 Foundation Exam Looks Like
The certification exam typically includes:
- 40 multiple-choice questions
- 90 minutes exam duration
- Passing score of 65%
- Closed book format
The exam focuses on applied understanding of the ITIL framework rather than simple memorization.
