Udemy – Salesforce Agentforce Masterclass: Hands-on Guide

This course is your complete, end-to-end guide to Salesforce Agentforce, designed for professionals who want to move beyond theory and build real, production-ready AI solutions. Whether you’re a Salesforce Admin, Developer, Architect, or Consultant, this course will help you understand not just how Agentforce works—but how to apply it in real-world scenarios.

You will learn:

• AI Fundamentals + Prompt Engineering
• Agentforce Architecture & Einstein Trust Layer
• Prompt Builder & Grounding Techniques
• Custom Actions using Flow & Apex
• Legacy Agentforce Builder + Modern Agent Script
• RAG (Retrieval Augmented Generation) with Data Library
• Multi-channel Agent Invocation (Flow, Apex, API, Slack, Experience Cloud)
• Custom Lightning Types for interactive UI

What You Will Build (Real Projects)

This is a hands-on course with real business use cases:

• Build an Employee Agent to summarize Salesforce Cases
• Create a Case Management Automation Agent (Flow-based)
• Develop an Escalation Scoring Engine using Apex
• Generate Sales Emails using Prompt Templates
• Build a Balance Transfer Agent using Agent Script
•   Implement a Lead Creation UI using Custom Lightning Types
• Use RAG with Files & Knowledge Articles

By the End of This Course, You Will Be Able To:

• Design and build AI-powered agents in Salesforce from scratch
• Master Prompt Engineering techniques (Zero-shot, Few-shot, Chain-of-Thought)
• Work with Prompt Builder and grounding techniques
• Create custom actions using Flow and Apex
• Build and manage agents using Agent Script
• Integrate agents across multiple Salesforce channels
• Implement secure AI solutions using Einstein Trust Layer
• Use RAG with Data Library for contextual AI responses
• Build interactive UI experiences using Custom Lightning Types